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Cancellation Policy

OMA Services, LLC – North Carolina Notary Services Appointment Policy Effective Date: [01.25.2026] OMA Services, LLC (“Company”) provides professional notary services in compliance with the North Carolina Notary Public Act (Chapter 10B of the North Carolina General Statutes) and applicable administrative rules. This Appointment Policy outlines client responsibilities and statutory obligations under North Carolina law. 1. Appointments Required All notary services are offered by appointment only, scheduled in advance via our authorized booking channels. Walk-ins may not be accommodated. Appointments are confirmed only after you receive written or electronic confirmation from OMA Services, LLC. 2. Personal Appearance & Identity Verification (Statutory Requirement) Under North Carolina law, the person whose signature is being notarized must personally appear before the notary public at the scheduled appointment. “Personal appearance” means being in close physical proximity such that the notary and signer can freely communicate and exchange documents. Clients must present valid, government–issued identification that meets the “satisfactory evidence” standard under NC law — typically a current photo ID issued by federal or state government showing the person’s face and signature or physical description. Documents should be complete but unsigned prior to the notary’s acknowledgment unless the notary instructs otherwise. 3. Notary Journal & Recordkeeping In compliance with North Carolina standards and best practice, OMA Services' notaries maintain a notary journal for each notarization. The journal may include the signer’s name, date/time of notarization, identification presented, type of notarial act, and other relevant details necessary for accountability and compliance under state law. 4. Late Arrivals Clients arriving more than 10 minutes late may be required to reschedule. 5. Cancellations & Rescheduling Cancellations or rescheduling requests must be made at least 4 hours in advance. Appointments canceled with less than 4 hours’ notice may incur a cancellation fee. No-show appointments may be charged the full service fee. 6. Fees & Payment All fees will be disclosed prior to the appointment. Fees must be collected at the time of service unless the Company and client agree otherwise in writing. Additional charges may apply for travel, complex notarization, administrative fee, special requests.

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